Frequently Asked Questions
Everything you need to know about shopping with OFFTRENDCLUB
How long does shipping typically take?
Standard shipping usually takes 5-10 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
OFFTRENDCLUB accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are the products on OFFTRENDCLUB authentic?
Absolutely. We work directly with verified manufacturers and distributors to ensure that every item in our catalog meets high quality and authenticity standards.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer service team immediately.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.